Help Wanted! Technical Account Manager

Technical Account Manager

Overview

RefurbConnect is a fast-growing IT refurbishing company, with a focus on providing high-quality, cost-effective IT hardware solutions to businesses. We have an immediate opening for a full-time technical account manager.

We're looking for a team member who can use their technical and customer service skills to wow our customers, while also learning and advancing quickly, playing a key role in our company growth. This opening for Technical Account Manager is located at our office in Farmingdale, Long Island.

The account manager is responsible for ensuring that our customers become and remain raving fans of RefurbConnect. The account manager is responsible for a subset of RefurbConnect’s clients and is the primary conduit for high-level communications with those clients. The successful candidate will need to possess these essential combinations of qualities: exceptional organization, excellent customer service, relationship-building skills, and the ability to translate technical concepts into plain language.

This position offers the opportunity for advancement into other roles within the company.

Key expectations:

Turn leads and customers into raving fans of RefurbConnect
Exhibit exemplary communication skills
Own problems and bring solutions; do whatever it takes to ensure client success, including asking for help
Under-promise and over-deliver
Take responsibility for continuous improvement of yourself and of the company

Job Description:

Candidates will utilize their technical expertise to provide imaginative, thorough, practical, and organizationally aligned solutions to customers
Build strong customer relationships and trust
Conduct regular calls and meetings with customers to discuss their needs
Plan and provide solutions to customers’ IT procurement needs
Turn negative feedback into positive action
Become a forceful advocate for the unique needs of each client
Proactively identify opportunities for process improvements, vendor changes, and project work
Serve as an escalation point for service issues and own communication in critical situations
Generate project estimates and proposals
Manage client communication and oversee progress for technical projects
Identify case trends and mitigate issues before they become critical
Take ownership of client-specific documentation

We are looking for someone with:

At least 2 years of experience in technology-based account management, client service, or business operations role OR at least 2 years of experience in a technical support role
Understanding and knowledge of IT hardware
Solid understanding and ability to utilize CRM, email, and Microsoft office software
Related experience should have an emphasis on high-level communications with demanding individuals, impeccable organization in the face of a complicated set of responsibilities, and the ability to interface effectively between disparate groups (e.g. technicians or engineers and non-technical client executives)
Strong professional and technical communication skills (both written and verbal)
Ability to work independently, yet collaboratively, in a multidisciplinary team environment
A calm and focused approach to high-pressure situations

Job Type: Full-time

Salary: $18.00 to $20.00 /hour

What We Offer

We value our employees as they are the key to our success. Our commitment to your success is enhanced by a competitive salary with an extensive benefits package. We work to maintain a progressive and collaborative work environment where we empower people and provide them with opportunities to develop their long-term careers.

Work schedule is Mon-Fri from 8:00 am to 4:30 pm.

Benefits package