Position: Front Desk Receptionist

Reports to: Practice Manager

Status: Part Time (25-30 hours per week)

Location: New Hyde Park, Mineola (Nassau County)

Salary: $15.00 per hour

GENERAL DESCRIPTION

Under the supervision of the Practice Manager, the front desk receptionist performs a variety of tasks to
the practice in as much as it is the first contact in-person with the patient to the office. Essential duties
include providing excellent customer/patient services in person; referring patients to the appropriate
medical facilities for additional care; scheduling follow-up appointments as well as assisting patients
with medical forms. The position is considered a crucial link between the patient and the care delivered
by clinical and service staff of the practice. The individual must work collaboratively with all Clinical &
Finance staff in support of direct patient services, exhibiting flexibility and a “can do” attitude. Patient
services are the key priority in this position requiring the Receptionist to serve as a point of contact with
the provider and patient, all with the goal of fostering an environment which promotes patient comfort
and satisfaction. The position must exemplify the core values and mission of the organization, always
exercising utmost discretion, sincerity and sensitivity in patient/staff interactions.

SPECIFIC RESPONSIBILITIES

o Performs day-to-day administrative functions and general front office duties including but not limited
to data entry, copying, filing, faxing, and answering phones.
o Welcomes and greets patients/visitors to the practice in a manner that is helpful and friendly.
o Gathers, verifies and records all pertinent patient demographic information.
o Schedules initial and follow-up appointments for patients.
o Adheres to all policies and procedures for safety and security.
o Maintains patient waiting area, office files, and front desk areas in a manner that is organized and
neat.
o Informs patients of an existing balance and requests patients to be prepared for any payments due
at the time of visit.
o Exercises problem-solving and conflict resolution skills when handling patient complaints; refers
patient complaints to appropriate designated personnel.


QUALIFICATIONS

o Understands the importance of maintaining confidentiality; HIPAA standards.
o Must have excellent customer service skills; be able to effectively communicate; culturally sensitive
and demonstrates ability to work with diverse people groups.
o Intermediate to advanced phone skills.
o Able to work under pressure; evenings and Saturdays.
o Knowledge of computer and basic math.
o High School diploma; some college preferred.
o Previous medical experience preferred.


 

*Please send resume to Lisa Conte: lconte@liwhealthcare.com